Love my vapes and love all puffs, they ship as soon as the label prints, I ordered 2 day shipping received week and half later.. it's not their fault we need to remember with the pandemic carriers are overloaded with 10X the packages than before.. and that's why it took so long. Customer service can't comment since I didn't have to contact them. And just put my second order 2 days ago.. while others are price gauging All Puffs has great prices. And they keep you updated on your order through emails. Will be doing business with them again. 100% recommend